5 Tips to Complain Effectively for better customer service

Customers are your lifeblood.
Your business wouldn't grow without their approval.
This is why customer service is so important. It is not easy to deal with difficult customers.
What happens when your customer of choice,
or someone else who is not rude, has a complaint? This page explains some of the problems
involved in complaining, and helps you to learn how
to effectively complain.

Tip 1. Do not phone, write or go in person.

First, you don't know who you are talking too.
It is easy to talk down to you. It is possible
for a junior employee to promise to investigate it,
but then not do anything. Your complaint
will be much more difficult to ignore if you email
or write the chief executive.

Tip 2. What do you want to accomplish?

Effective complainants have clear goals and communicate
them clearly to the person they are complaining to. You can request
a refund for a product/service that did not meet your
expectations. You can also request a full
refund if that is not possible.

3. Social media is a great way to communicate with people,
even if you don’t get an immediate reply.

Twitter is a great way to voice your concerns,
especially if you include the hashtag of the company and the
words "bad customer service" in the subject line.

Tip 4. Don't get mad, get even

Large companies usually have someone who monitors
Twitter for any activity. It's all about reputational damage.

Tip 5. Be ambitious and take risks.